The National Coordinator/ CEO SERVICOM Presidency, Mrs Nnenna Akajemeli has said that Customer Service Week celebration calls attention to the importance of celebrating frontline staff and boost morale of staff in Ministries Departments and Agencies of Government.
This assertion was made during her keynote address at the 2024 Customer Service Week celebration of various MDA’s in Abuja.
According to Akajemeli, Customer Service Week is celebrated annually during first full week in October.
This year’s celebration, she stated, is part of the global customer service week celebration the world over slated from the 7th – 11th October 2024.
She added that, Customer Service Celebrations is a platform to reward employees for the great and excellent service experience rendered in their various service windows.
She further stated that, it also an avenue to raise awareness of the value of the internal and external customers in different MDA’s.
The National Coordinator explained that, the official theme for this year’s 2024 Customer Service celebration is “Above and Beyond”.
This theme highlights the inherent power in rendering quality service delivery that far exceeds customers expectations.
She pointed out that, part of the set objectives for celebrating customer service week is the recognition of hard work and dedication of staff who go the extra mile and strive to create positive customer experiences.
It is also a platform for building customer loyalty and satisfaction amongst stakeholders who come to take services from MDA’ s she quipped.
Akajemeli pointed out that the “Qualities of Above and Beyond”, are empathy, understanding and addressing customer emotional needs, rather than exhibiting preferences to selected customers.
The SERVICOM Team led by the National Coordinator visited the following MDA’S – Federal Ministry of Science and Technology and Innovation, Federal Ministry of Housing and Urban Development, NEMSA, NEPC, TETFUND, NFVCB as measures to mark this year’s 2024 customer service week celebration in Nigeria, while other MDA’S will be visited during the course of the week long celebrations.
Henrietta Okokon
Assistant Director Information/ Public Relations
SERVICOM Presidency
