The National Coordinator/Chief Executive Officer (NC/CEO), Mrs Nnenna Akajemeli has called on the Management of Police Service Commission to treat all customers as kings in the course of their service delivery processes.
Akajemeli made the statement at the Advocacy Visit to the Management of Police Service Commission in Abuja on Thursday September 12th.2024.
The National Coordinator encouraged the Commission to work assiduously towards launching her Service Charter as this would enshrine commitment and trust to all Nigerians who come to take services from them.
She enumerated the importance of producing, implementing and reporting on the PSC’s service charter
Service Charter implementation she said, is about applying the service charter in the service delivery process and ensuring compliance with set standards as stated in the charter.
This she said would Improve the image of organization in the eye of the public, enhance
transparency, encourage feedback from customers, ensure commitment and accountability, keeps the stakeholders well-informed,
She explained that the Commission’s Service Charter should be an undertaking or covenant made to customers and stakeholders by of the Commission about the services rendered therein.
She explained that the Service charter published to customers and stakeholders of the Commission is to know about the services they should expect to receive, such, as when Police Officers should expect to be promoted and what requirements should be put in place for that to happen.
“Service Charter implementation is about applying the service charter in the service delivery process and ensuring compliance with set standards as stated in the charter”, she explained.
Mrs Akajemeli called for collaboration with SERVICOM through training/capacity building-programmes for PSC staff, quality management and customer service and among others.
While welcoming the SERVICOM CEO, the Chairman Police Service Commission DIG (Barr.) Hashimu, Salihu Argungu(Rtd) mni, Psc, NPM, in his remarks, stated that SERVICOM’S advocacy visit is quite apt at this point he has just been given the mandate of leadership as he has been saddled with the task of launching the Commissions’ Service Charter within a period of Two Weeks.
He also gave his commitment in ensuring that a lot of research and planning would be utilized to set the Commission at par in terms of Globalization and best practice.
He commended the SERVICOM Presidency Office for an excellent job done in ensuring that services are rendered in a timely, fair and transparent and efficient manner to Nigerians.
Henrietta Okokon
Assistant Director Information / Public Relations
SERVICOM Presidency Office
