The National Coordinator /CEO SERVICOM, Mrs. Nnenna Akajemeli has advocated for the establishment of more Ministerial SERVICOM Committees to help boost service delivery initiatives in Ministries Departments and Agencies (MDAs) service wide.
This advocacy was made when the SERVICOM Coordinator, inaugurated the Ministerial SERVICOM Committee of the Federal Ministry of Works in Abuja today, 9th May, 2024.
In her speech during the inauguration, the Coordinator stated that the aim of improved service delivery in the Ministry will not be achieved if a robust SERVICOM Committee is not put in place. The establishment of a SERVICOM Committee presupposes that the entire service delivery activities of the Ministry are to be coordinated by the Committee.
According to her, the SERVICOM Committee is a body of SERVICOM Officers from different Departments, Units, and Parastatals of the Ministry. Who network to build relationships for the purpose of acquiring and disseminating information towards citizens focused service delivery in the Ministry.
Speaking further, she highlighted the role of Members of the Ministerial SERVICOM Committee as Spearheading the Ministry’s service improvement programmes in accordance with best practice e.g. periodic monitoring and evaluation of project.
Producing and reviewing service charters for the Ministry, its diverse service frontlines, and monitoring its implementation by reporting quarterly on the impact of service delivery activities in the Ministry.
Providing a comprehensive and effective training policy for Frontline Staff e. g. customer care training, instituting a Complaints Procedure for the Ministry she added.
She proffered next steps forward for the Ministry to adopt such as, already developed service charter should be reviewed with best practice and made available to all clients including customers and Stakeholders using the website.
Adding that, the Ministry should institute a reward system to recognise staff who excel at the delivery of services to customers e.g. monthly/quarterly/annual best departmental staff recognition Furthermore, regular training and re-training of staff on all aspects of service delivery to equip them with pre-requisite knowledge, skills and attitudes is key.
She also appealed, for prominence of SERVICOM news/stories on the Ministry’s publications.
In his welcome address, the Permanent Secretary Federal of Works Dr. Yakubu Kofarmatar represented by the Director Reforms Coordination and Service Improvement, Mrs C. N. Ibekwe, said that the Charter launch became necessary following the de-merging of the Ministry from the Housing sector.
He admonished members of the Ministerial SERVICOM Committee of the Ministry not to lose sight of the purpose establishing the Committee in the Ministry, which is to identify service failure and gaps and also proffer improvements.
According to him, this inauguration meeting would equip you with requisite knowledge and technical know – how to assume your role as members of the MSC.
He encouraged the MSC members to put in their utmost best and become reform champions for the Ministry.
Henrietta Okokon
Assistant Director Information/ Public Relations
