The National Coordinator/Chief Executive Officer, SERVICOM Presidency, Mrs Nnenna Akajemeli, has joined the rest of the world to celebrate year 2024 Customer Service Week, with the theme “Above and Beyond.”
The SERVICOM Presidency celebrated the International Customer Service week in the Federal Secretariat Abuja during the course of the week, with a press briefing with various media Organisations to round off this year’s celebration.
The week-long celebration started on Monday, 7th of October 2024 with awareness visits and advocacies to create awareness on the importance of celebrating front-line staff in the various Ministries Departments and Agencies of Government.
The National Coordinator stated that the week- long activity is a great opportunity to express appreciation to all staff for their efforts , dedication and commitment to duty which is geared towards improving service delivery initiatives in MDAs.
According to the SERVICOM CEO, celebrating the Customer Service Week is another avenue to create awareness to the internal Staff who serve as Service providers, for the role they played in rendering quality services that has served as a link in connecting Nigerian citizens to the government.
She pointed out that the key stakeholders should be encouraged to put in more efforts in their bid to come with more innovative ways and thinking to serve the people right.
She added that, CEO’s of various Ministries Departments and Agencies should boost the morale of staff members by motivating and rewarding them for going the extra mile in rendering quality services to Nigerians.
The National Coordinator encouraged MDAs, to live high and above the needs and expectations of the people they serve, and proactively think of better ways to improve on them.
According to her “customer service week is an opportunity for the organization to demonstrate gratitude to the internal customers who are the staff, for their dedication to good customer services that has guaranteed satisfaction in MDAs.
“It is imperative to note that this is a significant gesture towards service providers by showing appreciation to the team for the role they have been playing to improve customer service delivery processes in MDAs. ” She added.
“We are celebrating a heart of service, where we raise and sustain the culture of quality service improvements in Nigeria.”
The National Coordinator, gave accolades to all the staff and Management of SERVICOM for their support and the value they added to ensuring prompt service delivery in Nigeria is attained by going above and beyond to meet up expectations of all their customers.
She further gave her commitment to rewarding deserving staff during the end of the year Award and Reward ceremony.
In his goodwill message, the Deputy Director, Reform Coordination and Service Improvement, Federal Ministry of Health, Mr. Abdul Aliel-Zaki, said that SERVICOM has been doing great things that have touched humanity.
He pointed out the leadership qualities of the SERVICOM Coordinator, and the innovations and directions, she has brought to bear in service delivery in Nigeria.
Abdul assured, the SERVICOM Office of the Ministry’s commitment to Collaborate and synergize with SERVICOM and relevant Stakeholders ensuring, she renders quality services to the citizens who come to take services from them.
Henrietta Okokon
Assistant Director Information/ Public Relations
SERVICOM PRESIDENCY.
