The SERVICOM Presidency Office has called on the Management of the National Youth Service Corps (NYSC), to increase her drive towards improving service delivery initiatives during her Orientation processes service wide.
This call was made by the Acting National Coordinator SERVICOM Presidency Office, Mr. Anthony Oshin, represented by the Head of Operations, Mrs. Ngozi Akinbodewa, during the formal presentation of the SERVICOM Compliance Evaluation Report, today in Abuja at the NYSC Headquarters Office.
The overall objective of the SERVICOM Compliance Evaluation, she said, is to ensure Citizen focused Service Delivery in Ministries, Departments and Agencies (MDAs). The specific objective includes identifying gaps in service delivery and making recommendations to National Youth Service Corps (NYSC) to improve customer satisfaction and accountability.
According to her, the National Youth Service Corps (NYSC) under the Federal Ministry of Youth Development was selected for SERVICOM Compliance Evaluation following a Presidential directive that all Government Departments and Agencies be evaluated for SERVICOM Compliance. Ten (10) locations (states visited were Ondo, Edo, Kwara, Kano, Imo, Adamawa, Benue, Ogun, Rivers and Federal Capital Territory. the Headquarters ) of the Scheme were evaluated between January and February 2025.
The methodology, deployed during the evaluation exercise and the evidence , gathered at the various service windows evaluated through the following processes Customer interviews – Corp members discussions with Management, staff and partners of NYSC, review of NYSC key documents, Desk research which included websites of NYSC www.nysc.gov.ng and SERVICOM www.servicom.gov.ng General observations.
During the course of the presentation, the chart showed the performance of the evaluated service windows in percentage. Seven out of Ten locations scored 67.5% while the remaining three locations scored 70%.
The Chart according to her, showed that the State Offices evaluated were rated above average. This shows all service windows visited performed above average. However, she said that there is still room for improvement in the quality of services delivered at the National Youth Service Corps (NYSC) which would guarantee the highest ratings and customer satisfaction.
However, the SERVICOM Office proffered some quick fixes, medium term measures for improvements as well as long term measures to be adopted that would guarantee customer satisfaction in the scheme.
Nevertheless, she proffered that NYSC should review and streamline the process for kit distribution to ensure that Corps members receive outfits in their correct sizes. This she said can be achieved by implementing a more accurate system for capturing and verifying measurements during the registration process.
There is need for the NYSC to establish a robust monitoring system to regularly inspect accredited registration centers for best practice and adherence to acceptable registration cost for uniformity, she added
The Scheme according to her should deploy additional personnel during peak periods particularly on the first day of orientation to manage the high volume of Corps members efficiently. This would ensure a positive experience for Corps members.
Akinbodewa, stressed the need for Management to furthermore, review and address promotion delay to ensure timely career progression for staff. This will boost morale, enhance motivation, and improve overall organizational performance.
She suggested that some State Offices lagging behind should summarize and analyze the records of complaints it has received from its customers and stakeholders. This she said would make it easy to ascertain the trends of complaints for service improvement purpose.
Mrs. Ngozi also advised, the NYSC Management to prioritize regular inspections and prompt repairs be carried out to prevent exposure to mosquitoes and other environmental hazards, thereby safeguarding the health and comfort of Corps members.
She further encouraged, the NYSC Office to also consider increasing the number of SAED lecture halls or restructuring the lecture timetable to reduce crowding. The installation of additional fans or cooling systems would also improve comfort and learning effectiveness, she added.
The SERVICOM Office also highlighted on the Medium-Term measure to the Management of NYSC by ensuring that additional qualified personnel are deployed to the ICT unit at the State Offices. This will enhance the efficiency of the online registration process.
The Management she said should improve on the Camp parade ground by either providing concrete floors or plant carpet grass to avoid negative triggers of underlying health conditions and improve customers’ experience.
The NYSC management should enforce standard cost of registration for Prospective Corp Members (PMS) across all accredited cybercafé and conduct periodic monitoring to prevent exploitation of Corps members she quipped.
NYSC, she said, should put in place a more efficient process to ensure prompt issuance of identity cards to redeployed Corps Members. “This will facilitate their seamless integration and access to services”.
She further added that, the NYSC Management should also consider the expansion of server capacity to handle high traffic during peak registration period. This will reduce delays and ease the mobilization process.
For the long-term measure she suggested, that the Management of NYSC, in collaboration with State Governments, should consider redesigning or modifying the existing hostel structures to improve ventilation and comfort and also ensure the provision of a reliable alternative power supply such as solar power system to address the issue of frequent power outages.
Receiving the report, the Director General National Youth Service Corps, Brigadier General Olakunle Oluseye Nafiu, commended the SERVICOM Presidency Office, for presenting a well-coordinated and detailed report. Stating that the report is quite essential to the Corps as it would bring to bear, leadership commitment, accountability, governmental strides and sustainable development across the scheme.
He submitted that the Corps was established to serve and fulfill the vision of the scheme as contained in the mandate given to it by the Federal Government of Nigeria.
He further briefed the SERVICOM Team of standardization of the Skill Acquisition and Entrepreneurship Development (SAED), Scheme to encourage Corp members of the viability of the scheme.
Nafiu, pledged his commitment, to take a critical study of the report with his management team and work assiduously to engage with relevant Stakeholders in ensuring that there would be improvements in areas highlighted by the SERVICOM Office.
Signed
Henrietta Okokon
Assistant Director Information/ Public Relations
SERVICOM Presidency Office
3/7/25
