In a major boost for public sector efficiency, the Acting National Coordinator and CEO of SERVICOM Office, Presidency, Mrs. Helen Lawal, has commended the management of the Nigeria Deposit Insurance Corporation (NDIC) for its commitment to customer-centric innovations and public service excellence.
Speaking during an official courtesy visit to the NDIC’s Managing Director at the Corporation’s Head Office in Abuja on 7th July, 2026, Mrs. Lawal emphasised that the quality of governance was directly determined by how effectively public institutions met the needs of citizens. Stating that public service was often the only contact citizens had with the government, she noted that SERVICOM was focused on improving that contact by collaborating with vital agencies like the NDIC.
Mrs. Lawal praised NDIC for achieving quality service delivery and also admonished that “citizens’ lives must be positively touched through the Corporation’s core mandates: protecting depositors against the loss of insured deposits, supervising banks, and ensuring timely failure resolution”.
During the visit, Mrs. Lawal presented the result of the 2025 Scorecard on the NDIC performance. She commended the Corporation for “executing the majority of its 2025 work plan and for routinely analysing customer complaints to drive improvements”. “This track record earned the NDIC multiple 2025 SERVICOM Awards, including Most Supportive CEO, Best Performing Parastatal SERVICOM Unit, and Second-Best Performing Nodal Officer (all within Team D)”. She Highlighted.
The SERVICOM Chief highly credited the NDIC Management for introducing innovative mechanisms like the Service Level Agreement Management System (SLAMS) to monitor internal performance, alongside its highly functional Call Centre. To sustain these gains, Mrs. Lawal urged the NDIC to review and publicise its Service Charter across a broad spectrum of the media.
While commending the NDIC’s existing Help Desk, she recommended “establishing a dedicated, physical office space for walk-in customers to align with international best practices”. Looking ahead, Mrs. Lawal urged the management to continue to send its staff for regular training through the SERVICOM Institute, noting that “sustained management support is vital to promote a corporate culture where the customer is king”.
In his welcome address, the Managing Director and Chief Executive of the NDIC, Mr. Thompson Oludare Sunday, expressed great honour in receiving the delegation. He affirmed that “effective service delivery is fundamental to building public confidence in government institutions and that the NDIC remains fully committed to its statutory mandate”. The NDIC Boss highlighted that the Corporation provided robust support to its SERVICOM unit, which coordinates several key service initiatives such as effective supervision of the help desk, service delivery monitoring and evaluation, monitoring compliance with service charter and standards, as well as oversight of front and work place infrastructure in line with its service charter.
He further revealed that “the NDIC has successfully maintained a 98.6% deposit coverage rate, resolves general enquiries within 24 to 48 hours, while bank investigations and claims processing are handled within one to two weeks depending on complexity”.
Mr. Sunday underscored the Corporation’s rapid payment timelines, noting that when Heritage Bank’s license was revoked in June, 2024, payments began within four days. Similarly, when the licenses of Aso Savings and Union Homes were revoked in December, 2025 the NDIC paid depositors within 72 hours and that the NDIC would continue to improve on the timelines. He reiterated that service excellence was a continuous journey of innovation and collaboration, stating that his office was prepared to collaborate with SERVICOM and other similar government agencies on efficient service delivery.
Elaborating on this trajectory, the Director of Strategy Development, Mrs. Gwa Zachary Uduak, stated that the NDIC was poised to become the best deposit insurer in the world. She revealed that the Corporation has revitalized its core values to the acronym EPIC (Excellence, Professionalism, Integrity, and Collaboration) and pledged that the hardworking team would continue to deliver on its service charter.
In her vote of thanks, the Executive Director of Corporate Services, Mrs. Emily Osuji, thanked SERVICOM for the advocacy visit. She promised that “the NDIC would never stop improving”, maintaining that “the Corporation exists primarily for depositors and will ensure they are treated fairly and promptly”.
The momentous visit culminated in a ceremonial highlight as Mrs. Helen Lawal officially decorated the Managing Director, Mr. Thompson Oludare Sunday, as a SERVICOM Champion.
Aderemi Ajibola Adelabu anipr
Public Awareness Manager (PAM)
SERVICOM Office, Presidency
7th July, 2026
