The SERVICOM Presidency has reaffirmed its commitment towards ensuring strategic accountability in MDAs Quarterly Charter Performance Reporting Meetings service wide, through its reporting template.
This reaffirmation came on the heels of the Third Quarter Charter Performance Reporting Meeting held in the Office headquarters today Tuesday, 21st October ,2025.
Speaking during the Quarterly Charter Performance Reporting Meeting, the Acting National Coordinator/ CEO SERVICOM Presidency, Mr. Anthony Olugbenga Oshin, stated that the Quarterly Performance Reporting Meeting is not just a routine engagement, but rather a strategic accountability platform through which the SERVICOM Office tracks progress, identifies emerging challenges, and recognizes innovations in service delivery initiatives across the public sector service wide.
“Through this exercise, we reaffirm our commitments to ensuring that citizens remain at the core center of governments’ services in a courteous, transparent and efficient manner” he added.
According to him, the Quarterly Charter Performance Reporting Breakfast Meeting, is an opportunity to reflect on our collective performance, where we share lessons learned and strengthen our strategies for advancing the Federal Government‘s Service Delivery Initiative across Ministries Departments and Agencies (MDAs).
Oshin stated that, in line with SERVICOM’s standards, the meeting is geared towards improving citizens’ satisfaction and promoting service excellence in MDAs, our mandate obliges us to ensure that government services are delivered promptly, fairly and accountably while we continuously evaluate how these services impact citizen’s lives through the various Service Windows across board.
The Acting Coordinator further said that, the meeting is to provide a platform for MDAs to network and for deliberating on issues of service experiences to the citizens. The Charter Performance Reporting framework also provides valuable data that informs policy adjustments, drives institutional reforms, and strengthens public confidence in government, he added.
He commended all the Nodal Officers/Focal Officers for their dedication and resilience in driving service delivery improvements within their respective MDAs.
He called on the Nodal Officers, to be more open and constructive in their presentations while focusing on the ultimate goal of performance reporting which is service improvements with a view, to ensuring that the promises of government translate into tangible benefits for all Nigerian Citizens.
Before the commencement of the Charter Performance Reports the Head of Operations, Mrs. Ngozi Akinbodewa, reminded the Nodal / Focal Officers of the need to streamline their reports on the four key result areas, such as Workplan implementation, Charter Performance implementation, Complaints’ resolution, as well as Customer Satisfaction Survey.
Signed
Henrietta Okokon
Assistant Director Information/ Public Relations
SERVICOM Presidency Office
21/10/25
